1. Introduction
The Property Masters ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our services, visit our website, or contact us directly. By using our services, you agree to the practices described in this policy.
2. Information We Collect
We collect information that you provide to us directly and information collected automatically when you interact with our website or services:
- Contact Information: name, email address, phone number, and postal address when you submit an enquiry, request a quotation, or book a service.
- Service Information: details about the property, project scope, preferences, and other information needed to deliver your requested service.
- Technical Data: IP address, browser type, device information, and pages visited, collected automatically via cookies and server logs.
- Communications: records of correspondence when you contact us by email, phone, or through our website.
3. How We Use Your Information
We use the information we collect to:
- Provide, deliver, and manage the services you have requested.
- Respond to your enquiries and communicate with you regarding your project.
- Send you service updates, quotations, and relevant information.
- Improve our website and service offerings.
- Comply with applicable legal and regulatory obligations in the UAE.
- With your consent, send you promotional materials about our services. You may opt out at any time.
4. Cookies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
5. Data Sharing
We do not sell, rent, or trade your personal information. We may share your data only:
- With trusted third-party service providers (e.g., payment processors, cloud hosting) who process data solely on our behalf and are bound by confidentiality obligations.
- When required by law or a lawful request from a government or regulatory authority in the UAE.
- In connection with a business transfer such as a merger or acquisition, provided the receiving party agrees to protect your data to the same standard.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable UAE law, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where there is no lawful basis for continued processing.
- Withdraw consent for marketing communications at any time.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
The Property Masters — AL Saqr Business Tower, Office A-36, Dubai, United Arab Emirates — Email: Info@thepropertymasters.ae — Phone: +971 50 928 5264