At The Property Masters, we strive to deliver exceptional service on every engagement. This Refund Policy sets out the conditions under which deposits and payments may be refunded. Please read this policy carefully before confirming a booking. Specific refund conditions may also be stated in your individual service agreement, which will take precedence over this general policy.
A deposit is required to confirm your booking and reserve our team's time and resources. The deposit amount is specified in your quotation or service agreement. Deposits are generally non-refundable once work has commenced or once materials and resources have been committed on your behalf, except as described in the cancellation windows below.
The following cancellation windows apply unless your service agreement states otherwise:
Early notice (before work or materials are committed) — Deposit refundable, less any costs already incurred on your behalf Shorter notice (resources partially committed) — Partial refund, as set out in your service agreement After work has commenced — Deposit generally non-refundable; remaining balance adjusted for work completed
You may be eligible for a full or partial refund in the following circumstances:
The following are generally non-refundable:
To request a refund, please contact us in writing at Info@thepropertymasters.ae with your name, booking reference, the reason for your request, and any supporting documentation. Our team will acknowledge your request within 2 business days and provide a decision in writing.
Approved refunds will be processed within 7–14 business days of written confirmation and will be returned via the original payment method where possible. Bank transfer times may vary depending on your financial institution.
If you have questions about this Refund Policy, please reach out to us:
The Property Masters — AL Saqr Business Tower, Office A-36, Dubai, United Arab Emirates — Email: Info@thepropertymasters.ae — Phone: +971 50 928 5264